Downloads & Refunds

Download Policy

All of our programs, guides, and resources are provided in digital format only.

Instant access: As soon as your payment is successfully processed, you will receive immediate access to your purchase. This usually includes a download link or login details sent directly to your email.

Secure storage: Once downloaded, the files are yours to keep. We recommend saving them to a reliable device or cloud storage service to ensure you can access them anytime in the future.

Digital convention: In line with the standard digital goods convention, access to your purchase is considered "delivery." Because files cannot be returned once downloaded, this category of products is not eligible for refunds.

If you have any trouble downloading your purchase or accessing your materials, please reach out to home@nutritionbychristina.co.uk and we will provide support.

Refund Policy

Because our products are digital and available for instant access, all sales are considered final. We do not offer refunds or exchanges once a file has been downloaded or accessed. This policy is in place to protect the value of our content and to follow the digital goods convention.

That said, your experience matters to us. If something goes wrong with your order, we’ll do everything we can to help. Please reach out if:

You encounter technical problems that prevent you from downloading or opening your files.
You receive the wrong product in error.
You accidentally make a duplicate purchase.

In these situations, we will either correct the issue by re-sending your files or, if necessary, consider a refund on a case-by-case basis.